1. Information We Collect
We collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This includes your name, email address, shipping address, billing address, phone number, and payment information.
We also automatically collect certain information when you visit our Site, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior data.
If you interact with us on social media or third-party platforms, we may receive information from those platforms in accordance with their privacy policies and your privacy settings.
2. How We Use Information
We use the information we collect to process and fulfill your orders, manage your account, provide customer support, and communicate with you about products, promotions, and updates. We also use this data to improve our Site, personalize your experience, and conduct analytics to understand how our services are used.
Additionally, we use your information to detect, prevent, and address fraud, unauthorized access, and other illegal activities, as well as to comply with applicable legal obligations and enforce our Terms of Service.
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, email service providers, and analytics platforms. These parties are contractually obligated to protect your information and may only use it for the purposes we specify.
We may also disclose your information if required by law, in response to a valid legal process, to protect the rights and safety of PEPCELL Sciences or others, or in connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmitted between your browser and our servers, secure storage of payment information through PCI-compliant payment processors, and restricted access controls for employee access to customer data.
While we take reasonable precautions to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information but are committed to promptly notifying affected users in the event of a data breach as required by applicable law.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data, the right to restrict or object to certain processing, and the right to withdraw consent where processing is based on consent.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to verified requests within 30 days.
7. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered data from a minor, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Site. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
9. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
PEPCELL Sciences LLC
Privacy Inquiries: privacy@pepcell.com
General Support: support@pepcell.com