Satisfaction Guaranteed

Refund Policy

We stand behind the quality of our products. If you are not satisfied, we make the return process simple and fair.

30-Day Returns

Return within 30 days of delivery

Full Refund

Complete refund on eligible items

Easy Process

Simple steps, fast resolution

Eligibility

Products are eligible for a return and full refund if they meet all of the following criteria:

The product is in its original, unopened, and sealed condition.
The return request is made within 30 days of the delivery date.
You have obtained a valid Return Merchandise Authorization (RMA) number from our support team.
The product is not a clearance, final-sale, or promotional item (see Exceptions below).

Return Process

Contact Support

Reach out to our support team via email at support@pepcell.com or through the contact form on our website. Provide your order number and the reason for your return.

Receive RMA Number

Once your return is approved, we will issue a Return Merchandise Authorization (RMA) number along with packaging and shipping instructions.

Ship the Product Back

Pack the product securely in its original packaging and ship it to the address provided. Include the RMA number on the outside of the package.

Receive Your Refund

After we receive and inspect the returned product, your refund will be processed to your original payment method within 5-10 business days.

Exceptions

The following items are not eligible for return or refund:

Products that have been opened, used, or had their seal broken.
Clearance or final-sale items marked as non-returnable at the time of purchase.
Promotional bundles or gift items, unless the entire bundle is returned.
Products returned without a valid RMA number or after the 30-day return window.

Refund Timeline

Once we receive your returned product and verify it meets our eligibility requirements, refunds are processed as follows:

1 - 2 Days

Inspection & approval

3 - 5 Days

Refund processing

5 - 10 Days

Funds returned to your account

Processing times may vary depending on your payment provider. Original shipping fees are non-refundable unless the return is due to a fulfillment error on our part.

Need to Start a Return?

Our support team is here to help. Reach out to initiate your return or if you have any questions about the process.

Email: support@pepcell.com

Response Time: Within 24 hours on business days

Please include your order number, the product(s) you wish to return, and the reason for your return. For more information about our shipping practices, visit our Shipping & Delivery page.